Satisfaction Guarantee

Satisfaction Guarantee

Our goal is to help you look and feel your absolute best, which is why we offer a 90-day, Satisfaction Guarantee for acne. Our core focus is to help people improve their skin naturally so they can feel more confident within their body. If you don't experience these improvements, we understand that our product may not work for everyone and that's ok! 

Please ensure you read & understand the terms below, as this is what will determine if you qualify for the Guarantee: 

How to qualify:

1. Complete the Skin & Gut Assessment Quiz and purchase the option recommended for you, based on your answers. 

- The Satisfaction Guarantee is only valid if you purchase the recommended bundle, which will come display on screen at the end of the quiz. This ensures that you're taking the most suitable program that is most likely to get you the best results. 

2. Take pictures twice a week to monitor your progress. 

3. Evaluate your progress after the duration of the Intermediate Program or Advanced Program or Ultimate Acne Bundle and if there has been no improvement reach out to us via email support@purau.com.au. 

*Please keep in mind that this is a 'Satisfaction' Guarantee. Meaning, if after reviewing your individual situation our team feel you would require a longer treatment this is what we will recommend and encourage. Because after all, we want to get you RESULTS!

If you meet the terms & conditions above and you want to opt for the Satisfaction Guarantee, here’s exactly what you need to do:

  • Contact our friendly customer care support members at support@purau.com.au and supply your twice weekly time-stamped progress photos (this is required to move forward with the enquiry)
  • Once we receive your enquiry, one of our friendly support team will respond with their recommendations within 1-3 business days
  • If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
  • All refunds are processed via the same payment method used to make the purchase.
  • Depending on the original payment method, refunds can take up to 5 business days to appear on your statement.

Please note:

  • To claim the guarantee a person must take the Inside & Out Program for a minimum of 8 weeks and maximum of 12 weeks.
  • The Satisfaction Guarantee is only valid on symptoms of acne & skin breakouts.
  • Only the Intermediate Program, Advanced Program & Ultimate Acne Program are eligible under the Satisfaction Guarantee.
  • If you have purchased any of these 3 bundles above and have not completed a minimum of 8 weeks use of the Inside & Out Gut Program but request a refund unfortunately you will not qualify for the guarantee.
  • We must receive your enquiry within 90 days of the date you receive your order.
  • The amount refunded will be less shipping, Gut Maintain (RRP) and Premium Collagen Elixir (RRP).
  • All refunds are processed excluding any shipping costs.
  • Satisfaction Guarantee claims will only be valid on your first purchase with us. Repeat orders will not be refundable under the PuraU Satisfaction Guarantee policy.

These guidelines were created to keep you satisfied and to ensure that we are fulfilling our mission as a brand. When shopping with us you will receive greater protection and care than you will likely receive from other stores. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning PuraU products without complying with our policy will unfortunately deem your transaction non-refundable.